Terms of Service

Welcome to Growneq CRM, a software-as-a-service customer relationship management platform operated by Kanpri Technologies LLP.

These Terms of Service ("Terms") govern access to and use of the Growneq website, applications, subscription services, and related features.

By creating an account, subscribing to Growneq, or accessing the platform, you agree to these Terms on behalf of yourself or the organization you are authorized to represent.

If you do not agree to these Terms, you must not use the service.

Growneq provides business software functionality that may include:

• Lead and contact management.
• Customer relationship management.
• Sales pipeline and opportunity tracking.
• Tasks, follow-ups, and activity management.
• Employee and team management.
• Sales performance monitoring and target tracking.
• Business reporting and analytics.
• Email and WhatsApp integrations.
• Workflow automation.
• Other features introduced or made available by Growneq.

Features and availability may vary by subscription plan, configuration, and third-party integration permissions.

Users must provide accurate account information and maintain its accuracy.

You must be legally capable of entering into a binding agreement and have authority to act for any organization you register.

Account administrators are responsible for:

• Managing authorized users.
• Assigning appropriate roles and permissions.
• Maintaining credential confidentiality.
• Reviewing account activity.
• Removing access when employees or representatives leave their organization.

You must promptly notify us of suspected unauthorized account access.

Growneq may offer free, trial, and paid subscription plans.

Where applicable:

• Pricing, features, and billing intervals will be presented before purchase.
• Fees are payable in the currency and manner specified during checkout or in the applicable order.
• Taxes may be charged as required by law.
• Subscription renewals, if applicable, will follow the terms disclosed during purchase.
• Any applicable cancellation, refund, or trial conditions will be stated in the relevant order or subscription terms.

We will not charge an undisclosed recurring subscription fee.

If payment is overdue, we may restrict or suspend paid services after providing notice where reasonably practicable and legally required.

Customers retain ownership of the business data, leads, contacts, documents, and other content they upload to Growneq, subject to any rights held by the individuals or third parties concerned.

Kanpri Technologies LLP does not acquire ownership of customer-uploaded data merely because it is stored or processed through Growneq.

Customers grant us a limited right to host, process, transmit, back up, and otherwise handle their data only as necessary to provide the contracted services, maintain security, comply with law, and carry out their lawful instructions.

Customers are responsible for the legality, accuracy, and appropriateness of their uploaded data.

You agree not to use Growneq to:

1. Conduct unlawful, fraudulent, or deceptive activities.
2. Send spam or unsolicited communications in violation of applicable laws or platform policies.
3. Upload data obtained without necessary authority or legal basis.
4. Harass, threaten, or impersonate individuals.
5. Distribute malicious software or harmful content.
6. Attempt unauthorized access to accounts, systems, or data.
7. Interfere with platform performance or security.
8. Reverse engineer or misuse proprietary components except where expressly permitted by applicable law.
9. Circumvent usage restrictions or security controls.
10. Violate third-party intellectual property or privacy rights.

We may investigate suspected misuse and take proportionate action, including suspending access where necessary.

Growneq may allow customers to connect third-party services such as WhatsApp Business Platform, Meta, and email providers.

By enabling an integration, you acknowledge that:

• You must have authority to connect the relevant third-party account.
• You are responsible for complying with applicable provider terms, policies, and messaging restrictions.
• Required recipient consent and opt-out handling are your responsibility.
• Third-party providers may change permissions, pricing, functionality, or availability.
• Growneq cannot guarantee uninterrupted availability of independently operated third-party services.

Growneq does not guarantee approval of WhatsApp Business accounts, message templates, messaging limits, or third-party business verification.

Third-party charges may apply separately unless expressly included in a Growneq subscription.

Our handling of personal information is described in our Privacy Policy:

https://growneq.com/privacy-policy

Customers must comply with applicable privacy and data protection laws when using Growneq.

Where Growneq processes personal information on behalf of a customer, the customer is generally responsible for determining the lawful purpose and instructions for processing.

Any additional data processing agreement required by applicable law must be separately agreed upon where appropriate.

Growneq, including its software, interfaces, branding, design elements, documentation, and proprietary technology, is owned by or licensed to Kanpri Technologies LLP.

We grant authorized customers a limited, non-exclusive, non-transferable right to use Growneq during their permitted subscription or access period, subject to these Terms.

No ownership rights in the software are transferred to customers.

We aim to provide reliable access to Growneq but do not guarantee that the service will always be uninterrupted or error-free.

We may perform maintenance, implement security updates, correct defects, or modify features.

Where reasonably practicable, we will provide advance notice of material service disruptions or changes that substantially affect customers.

Customers are responsible for:

• Ensuring authorized use of their accounts.
• Maintaining lawful records and obtaining required permissions.
• Reviewing data entered by their employees.
• Complying with communication and marketing laws.
• Configuring roles, permissions, and integrations appropriately.
• Verifying business-critical reports and exported information.
• Maintaining independent copies of critical business records where appropriate.

Growneq provides software tools and does not guarantee particular sales, revenue, lead conversion, or marketing outcomes.

Each party must take reasonable steps to protect the other party's confidential business information obtained through the service.

Confidential information may be disclosed where authorized, required by law, or necessary to approved service providers subject to appropriate obligations.

These obligations do not apply to information that is lawfully public or independently obtained without confidentiality restrictions.

Customers may request cancellation or account closure through available account controls or by contacting our support team.

We may suspend or terminate access where:

• There is a serious violation of these Terms.
• Continued use creates a material security risk.
• Required payments remain overdue.
• Continued service would violate applicable law.
• A third-party integration or provider requires suspension of a related feature.

Where appropriate, we will provide notice and an opportunity to resolve the issue.

Following termination, data access and deletion will be handled in accordance with applicable agreements, our Privacy Policy, and our Data Deletion Policy.

Growneq is provided on an "as available" basis, subject to applicable law and any express service commitments made in a separate agreement.

We do not warrant that all features will be error-free, that integrations will remain permanently available, or that the platform will produce specific commercial results.

Nothing in these Terms excludes statutory rights or warranties that cannot lawfully be excluded.

To the extent permitted by applicable law, neither party will be liable to the other for indirect or consequential losses, including lost profits or business opportunities, arising from use of the service.

Any contractual liability cap must be determined by the applicable subscription agreement or other expressly agreed commercial terms.

Nothing in these Terms limits liability where such limitation is prohibited by law, including liability for fraud or other non-excludable obligations.

We may update these Terms when necessary to reflect product changes, legal requirements, or operational needs.

Material changes will be communicated through reasonable channels where required.

Continued use following the effective date of updated Terms may constitute acceptance where permitted by law. Where additional consent is required, we will obtain it.

These Terms are governed by the laws of India, subject to mandatory consumer protection, privacy, and other applicable laws.

Unless mandatory law requires otherwise, disputes arising from these Terms will be subject to the competent courts in Bhubaneswar, Odisha, India.

The parties should first attempt to resolve disputes through good-faith communication.