Privacy Policy

Welcome to Growneq CRM ("Growneq", "we", "us", or "our"), a customer relationship management software platform developed and operated by Kanpri Technologies LLP, located at Plot No. 506, Saheed Nagar, Bhubaneswar, Odisha – 751007, India.

We respect your privacy and are committed to protecting personal information processed through our website, applications, and services.

This Privacy Policy explains what information we collect, how we use it, when we share it, how long we retain it, and the choices and rights available to individuals.

By using Growneq CRM, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek it separately.

This Privacy Policy applies to:

• Visitors accessing growneq.com.
• Businesses and organizations subscribing to Growneq CRM.
• Authorized users and employees accessing customer workspaces.
• Individuals communicating with our support team.
• Individuals whose information is processed by Growneq on behalf of our business customers, to the extent applicable.

For information uploaded by business customers, the customer generally determines the purposes and means of processing. Growneq processes that information on the customer's instructions, subject to applicable law and contractual agreements.

3.1 Account and Business Information

When users register or use Growneq CRM, we may collect:

• Full name and business name.
• Business email address and telephone number.
• Login credentials and authentication information.
• Organization details and account preferences.
• Subscription and billing-related information.
• User roles, permissions, and account activity.

3.2 Customer-Uploaded CRM Data

Depending on the features used, Growneq may process:

• Lead and customer names.
• Email addresses and telephone numbers.
• Company and professional information.
• Sales opportunities, deals, and pipeline records.
• Customer communications and follow-up histories.
• Notes, tasks, documents, and attachments.
• Sales targets, performance records, and reports.
• Other information entered or imported by authorized users.

Business customers are responsible for ensuring that they have an appropriate legal basis to collect, upload, and process this information.

3.3 Technical and Usage Information

We may collect technical information necessary for service delivery, security, and troubleshooting, including:

• IP addresses.
• Browser and device information.
• Login timestamps and session activity.
• Application usage and error logs.
• Security events and audit records.
• Cookies and similar technologies where used.

3.4 Third-Party Integration Information

Where customers connect third-party services, Growneq may receive and process information authorized through those integrations, including:

• WhatsApp Business account information and message-related data.
• Meta business integration identifiers and authorization tokens.
• Email account connection information and permitted communication data.
• Other integration data required to deliver the selected functionality.

The exact information processed depends on the permissions granted and the integration features enabled.

We use personal information for legitimate service purposes, including:

1. Creating and managing CRM accounts.
2. Providing lead, contact, deal, and customer management features.
3. Supporting authorized email and messaging integrations.
4. Generating business reports, dashboards, and analytics.
5. Managing subscriptions, billing, and customer support.
6. Authenticating users and controlling workspace access.
7. Detecting fraud, unauthorized activity, and security threats.
8. Maintaining and improving application performance.
9. Complying with applicable legal obligations.
10. Sending important service, security, and administrative communications.

We do not sell customer-uploaded personal information to third-party data brokers.

We do not use customer-uploaded CRM contact lists for Growneq's own independent marketing campaigns.

Where applicable law requires a legal basis, we process personal information on grounds such as:

• Performance of a contract.
• Compliance with legal obligations.
• Consent where required.
• Legitimate interests where permitted by applicable law.
• Other lawful grounds recognized under applicable data protection legislation.

Our business customers are responsible for establishing an appropriate legal basis for the personal information they collect and manage through Growneq.

Growneq may provide integration with WhatsApp Business Platform and other Meta services.

When a business customer enables these integrations:

• Growneq may process authorized business account information, messaging records, contact information, and relevant integration identifiers.
• Information is processed to deliver the functionality requested by the customer.
• The customer remains responsible for obtaining required permissions and complying with applicable messaging, marketing, and privacy rules.
• Integration data may be transmitted to or received from Meta in accordance with the selected service and applicable platform requirements.

Customers must comply with Meta's and WhatsApp's applicable terms and policies, including requirements concerning messaging consent, approved templates, and prohibited communications.

Growneq is an independent software product operated by Kanpri Technologies LLP and is not represented as being owned or endorsed by Meta.

We may share limited information with trusted service providers when necessary to operate Growneq, including providers of:

• Cloud infrastructure and hosting.
• Authentication and security.
• Email and communication delivery.
• Payment processing.
• Analytics, monitoring, and technical support.
• Authorized third-party integrations.

Such processing is subject to applicable contractual, confidentiality, and data protection obligations.

We may also disclose information when legally required, to protect the security of the platform, or in connection with a lawful business restructuring, subject to applicable safeguards.

We implement and maintain technical and organizational security measures designed to protect information against unauthorized access, loss, alteration, misuse, and disclosure.

These measures may include access restrictions, authentication controls, audit logging, secure infrastructure configurations, and other safeguards appropriate to the risks involved.

No internet-based service can guarantee absolute security. Users are responsible for safeguarding their credentials and ensuring that access is granted only to authorized personnel.

If we become aware of a personal data breach, we will assess and respond to it, including providing notifications where required by applicable law.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, contractual commitments, security, dispute resolution, and legal compliance.

Customer-managed CRM data is generally retained during the active customer relationship unless deleted through available product features or pursuant to a valid deletion request.

Following account termination, information may remain temporarily in backups or be retained where required for lawful purposes. Deletion from backups will follow applicable backup-retention and technical processes.

Specific retention periods may vary depending on the data category, customer agreement, legal obligations, and system configuration.

Growneq may use infrastructure or service providers that process information outside the country in which the customer or individual is located.

Where applicable, we will use legally required safeguards for international transfers, subject to relevant restrictions and contractual requirements.

Customers using Growneq to process information relating to individuals in other jurisdictions are responsible for meeting their own applicable data protection obligations.

Our website and application may use essential cookies or similar technologies to support authentication, session management, security, and application functionality.

Where non-essential analytics or marketing technologies are used, we will provide notices and obtain consent where required by applicable law.

Users may manage certain cookies through browser settings, although disabling essential cookies may affect functionality.

Depending on applicable law, individuals may have rights to:

• Request access to personal information.
• Request correction or updating of inaccurate information.
• Request deletion of eligible personal information.
• Withdraw consent where processing is based on consent.
• Raise concerns or complaints regarding personal information.
• Exercise other rights available under applicable data protection laws.

For information controlled by a business customer, individuals should ordinarily contact that business directly. Growneq will reasonably assist customers in responding to valid requests where required.

Requests relating to information controlled directly by Kanpri Technologies LLP may be submitted to contact@kanpritech.com.

We may request reasonable identity verification before processing a request.

Growneq CRM is intended for business and professional use and is not directed to children.

We do not knowingly solicit children to register for independent Growneq accounts. Business customers must comply with applicable legal requirements when processing information relating to minors.

Growneq may contain links to external websites or integrations.

We are not responsible for the privacy practices of independently operated third-party services. Users should review the relevant privacy policies before connecting or using those services.

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or business practices.

The updated version will be published on our website with a revised effective date. Where required, we will provide additional notice or obtain consent.

For privacy questions, data-related requests, or complaints, please contact: