Data Deletion Policy and Instructions

Growneq CRM respects the privacy and data protection rights of its customers and individuals whose information is processed through the platform.

This policy explains how to request deletion of personal information, CRM records, connected third-party integration data, and Growneq accounts.

Growneq CRM is developed and operated by Kanpri Technologies LLP, India.

Data deletion requests may be submitted by:

• Registered Growneq account holders.
• Authorized administrators of customer organizations.
• Individuals whose personal information is directly controlled by Kanpri Technologies LLP.
• Individuals whose information has been stored by a Growneq business customer, subject to appropriate verification and the customer's instructions.
• Authorized representatives acting on behalf of eligible individuals or organizations.

If your personal information was uploaded by a business using Growneq, you should ordinarily contact that business first, as it generally controls the relevant information.

We will assist with eligible requests as required by law and applicable agreements.

Depending on the request, legal requirements, and the requester's authority, eligible data may include:

• Account profile information.
• Business contact details.
• Leads and customer records.
• Sales opportunities and pipeline information.
• Notes, tasks, and communication histories.
• Uploaded documents and attachments.
• Connected integration records.
• WhatsApp-related information processed or stored by Growneq.
• Email integration data.
• Other eligible personal information associated with the account.

Certain information may need to be retained for legal, accounting, security, fraud prevention, or dispute resolution purposes.

To request deletion, send an email to:

contact@kanpritech.com

Suggested Subject: Growneq CRM – Data Deletion Request

Please include:

1. Your registered email address or relevant contact information.
2. Your organization or workspace name, if applicable.
3. The type of data you want deleted.
4. Whether you are requesting deletion of specific records or closure of the entire account.
5. Details reasonably necessary to locate the information.

Do not include passwords, access tokens, or unnecessary sensitive personal information in your request.

We may contact you to verify your identity or authority before processing the request.

If you wish to close your Growneq CRM account, contact our support team using the email address above.

After verifying the request and confirming the authorized scope, we will initiate the applicable account closure and data deletion process.

For organizational accounts, an authorized administrator or other properly authorized representative may be required to approve deletion.

Account closure may result in permanent loss of access to leads, contacts, sales records, reports, and other workspace information.

Customers should export any records they are legally entitled to retain before requesting permanent deletion.

If you have connected WhatsApp Business Platform or another Meta service to Growneq, you may request deletion of eligible information processed or stored by Growneq in connection with that integration.

To submit a request:

1. Email contact@kanpritech.com.
2. Use the subject "Growneq CRM – Meta Data Deletion Request".
3. Identify the relevant Growneq account or organization.
4. Specify whether you want integration data deleted, the integration disconnected, or the entire Growneq account closed.
5. Complete any reasonable verification requested by our support team.

Following verification, we will assess and process eligible deletion requests within the applicable legal and contractual requirements.

Disconnecting a third-party integration does not necessarily delete information held independently by Meta or another provider.

For information held directly by Meta, you may also need to use Meta's own privacy and account-management controls.

Once a valid request is received, we will:

• Acknowledge the request through an appropriate communication channel.
• Verify the identity or authority of the requester where necessary.
• Identify the data and systems within the scope of the request.
• Determine whether any legal or contractual retention obligations apply.
• Delete or anonymize eligible information from relevant active systems.
• Communicate the outcome or explain any lawful limitation on deletion.

We aim to handle requests without undue delay and within any applicable statutory deadline.

The time needed to complete deletion may vary based on the request's scope, system dependencies, and legal requirements.

Certain information may remain temporarily in restricted backups, security logs, or records required for legal compliance.

Where deletion from backups cannot be completed immediately, the information will be handled according to the applicable backup lifecycle and protected from ordinary operational use.

We may retain limited information when necessary to comply with law, establish or defend legal claims, investigate security incidents, or meet valid accounting obligations.

Deleting an account or particular records may result in:

• Loss of access to the relevant CRM information.
• Removal of associated customer records and reports.
• Disconnection of integrations.
• Inability to restore deleted operational records.
• Loss of related configuration or user preferences.

Deletion may be irreversible once completed.

Requests to delete shared organizational data may require approval from an authorized workspace administrator.

Growneq may integrate with third-party platforms, including WhatsApp Business Platform, Meta, and email service providers.

Deleting data from Growneq does not automatically guarantee deletion of information separately retained by those third-party providers.

Users should contact the relevant provider or use its available privacy controls for information maintained independently outside Growneq.

For account closure, data deletion, or privacy-related requests, contact:

We may update these instructions to reflect changes in our platform, deletion processes, or applicable legal requirements.

Any revised policy will be published on our website with an updated effective date.